Fraktpolicy

Last updated: August 30, 2026

Freddova currently serves customers in France, Germany, Norway, Sweden, the United Kingdom and the United States. Available delivery methods, shipping charges and the final order total are shown at checkout for the delivery address you provide.

Order processing

Orders are normally processed within 1–2 business days, Monday to Friday, excluding public holidays. During peak periods, promotional events or unusually high order volumes, processing may take longer. If a material delay affects your order, we will contact you using the details supplied at checkout.

Shipping rates

• Free standard shipping is currently available for orders delivered to Freddova's active markets. This was verified at checkout for France, Germany, Norway, Sweden, the United Kingdom and the United States on August 30, 2026.
• If a different or paid delivery option becomes available, its charge will be displayed at checkout before payment.
• The checkout total is the amount charged by Freddova. Government-imposed import duties, import VAT or customs handling charges may be collected separately by customs authorities or a carrier unless checkout expressly states that they are included.

Estimated delivery time

After processing, estimated standard transit time is normally 5–7 business days. The estimated total delivery time is therefore approximately 6–9 business days from the order date.

Delivery estimates are not guarantees. Carrier delays, customs processing, severe weather, public holidays, remote-area delivery and events outside our reasonable control may affect delivery time.

Order tracking

When tracking is available, you will receive a shipping confirmation email containing a tracking number. You can also use our Track Your Order page.

Tracking may take a short time to update after the carrier receives the package.

Dispatch location and fulfilment

Freddova uses third-party fulfilment and logistics partners. An order may be dispatched from a facility outside the destination country, including a facility in Asia, and the dispatch location may vary by product and availability. The return destination may be different from the dispatch location and from our registered company address. Always request return authorization before sending an item back.

Delivery address

Please provide a complete and accurate delivery address at checkout. If you notice an error, contact support@freddova.com immediately. We cannot guarantee that an address can be changed after processing begins.

Freddova is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if a package must be resent.

Customs, duties and import taxes

For international orders, customs duties, import VAT, taxes or handling charges may apply depending on the destination. Unless checkout expressly states that these charges are included, they are the customer's responsibility. Customs authorities determine these charges, and Freddova cannot control or predict them.

Lost, damaged or delayed packages

If your package is lost, arrives damaged or has not arrived within the expected delivery window, contact support@freddova.com with your order number and tracking details. For visible damage, include clear photos of the package and item. We will work with the carrier and offer an appropriate solution in accordance with applicable law and our Return & Refund Policy.

Failed delivery and unclaimed packages

If delivery fails because the address was incorrect, the recipient was unavailable, or the package was not collected, the carrier may return it. We will contact you after the return is confirmed. Reshipping charges may apply unless the failure was caused by Freddova or the carrier.

Contact information

• Store: Freddova
• Company: Muse Trading Limited (繆思貿易有限公司)
• Registered address: Flat C, 19/F, Wai Fat Building, 5 Fung Cheung Road, Yuen Long, New Territories, Hong Kong
• Company Registration No.: C3290771
• Business Registration No.: 75434133-000-06-23-A
• Phone: +852 6268 9553
• Email: support@freddova.com

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