Återbetalningspolicy

Last updated: August 30, 2026

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for returns

For a voluntary return under Freddova's 30-day commercial return policy, the item must be in the same condition in which you received it: unused, with all included accessories, manuals and parts, and in its original packaging. You will also need your order number, receipt or other proof of purchase. These voluntary-return conditions do not restrict any statutory withdrawal, defect, warranty or consumer rights that apply to you.

To start a return, contact us at support@freddova.com. Please include your order number and the reason for the return.

If your return is accepted, we will send you the return address and instructions on how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted. Do not send returns to our registered company address unless our customer service team specifically instructs you to do so.

Return shipping costs

For a change-of-mind return, the customer is responsible for the return shipping cost. Original shipping charges are non-refundable unless required by applicable law.

If the return is caused by our error, or the item is defective, damaged in transit or incorrect, Freddova will cover the reasonable return shipping cost or provide another appropriate solution at no extra cost to you.

Damages, defects and incorrect items

Please inspect your order when it arrives. If the item is defective, damaged or incorrect, contact support@freddova.com as soon as possible and preferably within 7 days of delivery. Include your order number and clear photos or video showing the issue so that we can evaluate it and make it right.

Exceptions and non-returnable items

The following items cannot be returned unless they arrived defective, damaged or incorrect, or applicable law requires otherwise:

• gift cards;
• downloadable or digital products;
• personalized or custom-made products;
• items marked as final sale, where excluding returns is permitted by law;
• items that have been used, altered, damaged after delivery, or returned with missing parts for reasons not caused by Freddova.

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a separate order for the replacement. If you prefer an exchange, tell us when requesting the return. Exchanges depend on product availability.

Statutory withdrawal rights for eligible EU, EEA and United Kingdom consumers

If you are an eligible consumer in the European Union, European Economic Area or United Kingdom and the statutory exceptions do not apply, you have the right to withdraw from an online purchase without giving a reason within 14 calendar days after the day you, or a person you designate, receives the goods. For an order containing multiple goods delivered separately, the period normally begins after receipt of the last item.

To exercise this right, email support@freddova.com before the withdrawal period expires and make a clear statement that you are withdrawing from the purchase. You may use the model form below, but using the form is not mandatory.

After notifying us, you must return the goods without undue delay and no later than 14 calendar days after the day you communicated your withdrawal. Unless Freddova agreed to pay the return cost, the item is faulty, damaged or incorrect, or applicable law requires otherwise, you are responsible for the direct return cost.

For a valid statutory withdrawal, we will reimburse payments received for the withdrawn goods and the cost of the least expensive standard delivery method offered for the original order. Additional cost caused by choosing a more expensive delivery method is not refundable unless required by law. We will reimburse you without undue delay and no later than 14 calendar days after receiving your withdrawal notice, but we may withhold reimbursement until we receive the goods or you provide evidence that they were sent back, whichever occurs first. We will use the original payment method unless you expressly agree otherwise, and we will not charge a reimbursement fee.

You may handle the goods only as necessary to establish their nature, characteristics and functioning, as you could in a physical shop. You may be responsible for diminished value caused by handling beyond that level. The voluntary requirement that an item be unused and in original packaging does not by itself remove an applicable statutory withdrawal right.

Model withdrawal form

To: Muse Trading Limited, Flat C, 19/F, Wai Fat Building, 5 Fung Cheung Road, Yuen Long, New Territories, Hong Kong; support@freddova.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods: [describe goods]. Ordered on/received on: [date]. Order number: [number]. Consumer name: [name]. Consumer address: [address]. Signature (only if submitted on paper): [signature]. Date: [date].

Refunds

For a voluntary return under Freddova's 30-day commercial policy, we will notify you after we receive and inspect the return and tell you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. Refund timing for a valid statutory withdrawal is governed by the statutory-withdrawal section above and is not limited by this commercial-return process.

If more than 15 business days have passed since we approved your refund, contact support@freddova.com.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped. If cancellation is no longer possible, you may request a return after delivery in accordance with this policy.

Contact information

• Store: Freddova
• Company: Muse Trading Limited (繆思貿易有限公司)
• Registered address: Flat C, 19/F, Wai Fat Building, 5 Fung Cheung Road, Yuen Long, New Territories, Hong Kong
• Company Registration No.: C3290771
• Business Registration No.: 75434133-000-06-23-A
• Phone: +852 6268 9553
• Email: support@freddova.com

Related policy: Shipping Policy.

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