Shipping Policy

Thank you for shopping with Halento! We strive to offer you a fast and reliable shipping experience. Please read our shipping policy carefully to understand our processes and what you can expect when you shop with us.

1. Shipping costs

Shipping costs are calculated based on the weight, size and destination of your order. The shipping cost is shown at checkout before you complete your purchase.

2. Delivery options and times

We offer several shipping options to suit your needs. Delivery times may vary depending on your location and the shipping option selected:

• Standard delivery: delivery time of 5–7 business days.
• Expedited delivery: delivery time of 2–3 business days.
• Express delivery: delivery time of 1–2 business days (depending on destination).

Please note that delivery times may be affected by external factors such as weather conditions, public holidays or customs processing.

3. Order processing

• We process all orders within 1–2 business days after payment has been approved.
• You will receive a confirmation email once your order has been shipped, including tracking information where the shipping option allows.

4. International shipping

We offer international shipping to selected countries. If you do not see your country at checkout, please contact us by email at support@halento.com for more information.

International shipping may involve additional customs duties, taxes or other import charges that are not included in the product price or shipping fees. These charges are your responsibility.

5. Shipping addresses

Please make sure to provide the correct delivery address when placing your order. We are not responsible for packages that are lost or misdelivered due to incorrect addresses provided at the time of purchase.

6. Order tracking

As soon as your order has been shipped, you will receive an email with a tracking number. You can use this number to follow your order on the carrier’s website.

7. Lost or damaged packages

If your package is lost or damaged during shipping, please contact us within 7 days from the date the package was expected to be delivered. We will help you investigate the situation and arrange a solution.

8. Customs and import fees

For international orders, customers are responsible for paying any customs and import fees that may apply. Customs duties and taxes vary depending on the destination and the value of the goods.

9. Unclaimed packages

If you do not collect your package within the specified time frame and it is returned to us, we will contact you to arrange a new delivery. You may be responsible for any additional shipping charges.

10. Changes to this shipping policy

Halento reserves the right to change this shipping policy at any time without prior notice. Any changes will be published here.

11. Contact us

If you have any questions about shipping or about your order, please contact us at:

Email: support@halento.com